Who we are

CLIMB Learning

https://www.climblearning.com.au (the “Site”) is owned and operated by Climb Learning. Climb Learning can be contacted at:

info@climblearning.com.au
Building 18, 1110 Middle Head Road, Mosman, NSW, 2088

 

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

  • The personal data we will collect;
  • Use of collected data;
  • Who has access to the data collected; and
  • The rights of Site users.
  • This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

  • The conditions set out in this Privacy Policy; and
  • The collection, use, and retention of the data listed in this Privacy Policy.

 

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

 

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  • IP address;
  • Location;
  • Hardware and software details;
  • Clicked links; and
  • Content viewed.
  • Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  • First and last name;
  • Age;
  • Date of birth;
  • Sex;
  • Email address;
  • Phone number;
  • Address;
  • Payment information;
  • Auto fill data; and
  • Current and/or historical family medical and social information, Medicare, NDIS and Health Fund details.

This data may be collected using the following methods:

  • At the time of booking an appointment with Climb Learning or when contact and booking forms are completed online, direct emails, SMS, telephone or social media engagement;
  • Other associated health care providers; and
  • Provided by a guardian or responsible person.

 

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  • Analysing trends in website traffic in order to optimise website user experience.
    The data we collect when the user performs certain functions may be used for the following purposes:
  • To provide Intensive Early Learning Therapy services and general business processing practices.

 

Who We Share Personal Data With

Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

  • Practitioners and employees providing services at Climb Learning;
  • Website processing and analytics monitoring software;
  • Clinical Software Management;
  • Direct Marketing software; and
  • Approved contractors.

We may share the following user data with third parties:

  • Website traffic activities and personal identifiable information.
    We may share user data with third parties for the following purposes:
  • Website performance, assessments, bookings and payment processing and for communication.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

  • If the law requires it;
  • If it is required for any legal proceeding;
  • To prove or protect our legal rights; and
  • To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

 

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

 

How We Protect Your Personal Data

In order to protect your security, Climb Learning’s website is hosted with Australian based website hosts, VentraIP, who take measures to invest in network security infrastructure to ensure defence from cyber attacks. We ensure updates to hardware and software are carried out. Devices used to access your information are password protected and staff and contractors are only provided with the required information in order to complete their job

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

 

Children

The minimum age to use our website is 18 years of age. We collect the personal data of children under 16 years of age. We only collect the personal data of children under 16 years of age with the express consent of their parents or guardians. This consent is collected as follows:

  • Parents provide child’s personal identifiable information when interacting with Climb Learning either online and/or via contact and booking forms, telephone calls, text messages, emails, social media.

 

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Lexy Wilson
info@climblearning.com.au
Building 18, 1110 Middle Head Road, Mosman, NSW, 2088

 

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

  • Direct Marketing and Cookies. You can opt-out by to opt-out of direct marketing emails, click “unsubscribe” at the bottom of any marketing email. To opt out of cookie tracking, click ‘cookie settings’ instead of Accept All when landing on our website and select your choices.

 

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

 

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Lexy Wilson, at:

info@climblearning.com.au
Building 18, 1110 Middle Head Road, Mosman, NSW, 2088